Features (AddOns)

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InBox OnlyRegisteredMail

Version 6.0.1

Creation date 2019-01-17

Resources

Let only emails registered in OTRS create calls externally

This module allows a lockon at the time of creation of calls through external means, will only be created called by users-clients and if an email is sent from an unregistered user, it will return to the sender with configurable message.

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • 6.0.x

Modules

The following modules are required:

  • InBox core 6.30.8 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

    bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ OnlyRegisteredMail 6.0.1.opm

Configuration

This module can be configured via System Configuration in the administrative interface. The following configuration options are available:

PostMaster::PreFilterModule::OnlyRegisteredMail::Sender

Sets email that will send the emails. Default Value = "noreply@exemple.com"

PostMaster::PreFilterModule::OnlyRegisteredMail::Subject

Sets the subject of the email Default Value = "Email Rejected"

PostMaster::PreFilterModule::OnlyRegisteredMail::Body

Sets the body for rejected emails. Default Value = " Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can't be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team

Use

Prerequisites

When installing the module, four settings will be installed and to start using the module you will need to at least set another email as sender in the configuration "PostMaster:😛 reFilterModule::OnlyRegisteredMail::Sender",ex:

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Receiving email

When you try to send an email with the account not registered on the Customers user screen, the following email will be returned:

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